FAQs | Garden Design & Restoration Services | Willow Alexander Garden

Frequently asked questions:

Here you will find some of the answers to the frequently asked questions we receive on our services.

If you are new to us or have never hired a professional gardening design or maintenance service before then this page should help answer some of your questions.

If you can’t find what you are looking for then why not download our brochure, or better still give us a call on 01689 815 576. We are happy to answer any questions you may have.

Check out our maintenance page to see all our packages and price list.

For more information on these services or for a free site visit then get in contact:

info@willowalexander.co.uk or call the office on 01689 815576

We accept cash, contactless payment, bank transfers, PayPal and standing orders.


 Our accounts department will invoice you with instructions & our terms and conditions.  We strongly advise all our customers to join our standing order programme as we offer additional discounts and special offers.

Well, that depends on the size of the garden and which maintenance package you chose.

Check out the maintenance section on our website which will give you all the information on packages and prices.


If there is something more specific you need then why not give us a call, we will be happy to help.

01689 815 576 info@willowalexander.co.uk

Yes, you call the shots, we have some customers who only require their lawns to be done and tidy up the edges while others want us to do everything else but the lawn.

Before your programme starts, one of our team will make a garden visit to discuss with you how you want your regular maintenance to work.

We will keep in regular contact with you and our team of garden maintenance operatives are fully briefed before every visit.

Ideally Yes.


We always suggest that your garden schedule is kept the same throughout the year as different times require different approaches to how your garden is cared for.    

We especially advise larger garden and estates that they do not drop-down during winter as this is the time the maintenance team can work on a project in your garden for the year to come.

We do offer a stand-alone package but the minimum hours may be higher the following spring to catch up on all of the work missed throughout the winter.

A prudent gardener knows that the hard work in winter is paid by next summers reward!

Our garden maintenance operatives are fully trained and know what needs to be done from spring through to winter.

if you are unsure about what you think you need then why not give us a call and we can walk you through it.

01689 815576 or email us on: info@willowalexander.co.uk

Many customers give us the keys to access the garden. These are kept in a safe in the office and are only brought out on the day of your garden maintenance service.

If you have signed up to the standing order programme and our team cannot get to you then the allotted time will either be revised or added to the next available slot. Our terms and conditions come with our price list which should answer all your questions.

Yes, we have full public liability insurance for up to £5 million.

Though we will do our best to make all our customers happy the maintenance programme is solely focused on horticultural based services.  If you require specific work to be done in your garden, then this can be added to your schedule as a standalone project (fees apply).

If there are a few things that need to be done, then our Garden Restoration service might be what you are looking for.

We recommend that all customers looking to commit to a regular maintenance programme should invest in this option first. 

It will get your garden (and everything in it) brought right up to code so your maintenance can be kept at the highest standard possible from the very beginning.

Check out the Garden restoration service on our website.

If you are a regular maintenance customer, then we will endeavour to help where we can (though this does not fall under our regular maintenance programme).

However, we do offer a separate planting service.

We can help you pick the plant, we will source them for you, collect them and bring them to your house ready to plant in your garden.

One of the team can offer you expert help and advice on plant choices, colour scheme and offer some tips on seasonal planting so you have interest all year round.

Check out the website under horticultural services for further details.

Yes, our garden restoration service is perfect for this. The service is a deep clean of your outside space and looks to revitalise what once was without it being redesigned. Think of it as a mini facelift.

For more information check out the Garden restoration section on the website.

Our garden restoration programme is used by many of our clients who are selling or have recently bought a house and need that extra helping hand. Check out the Garden Restoration section on the website or give us a call on 01689 815 576 and we will be happy to help.